English for Virtual Correspondence
Write emails and messages that get the desired response
Be able to vary the formality of your emails
Build relationships more effectively
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Intensive Format
2-day course (2x 6hrs); max 12 participants
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Regular Format
12-week course (12 x 1hr classes) - online; max 6 participants
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Free Workshop
2hrs (online)
- For business people who work with clients and colleagues in other countries
- Avoid misunderstandings and cultural mistakes
- A minimum level of B1+ is required for this course
- The course is designed by experienced language trainers who have experience of working in business communication
- Run by experienced native-speaker language trainers.
Brief overview of what the course consists of:
Planning a Message & Using Layout
How to structure an email effectively; how to use analogue marking to direct the reader’s attention
How to Communicate Formally
Key aspects of formal English; how to use a semi-formal tone in emails; cultural differences in the tone of language
How to Communicate Informally
Key aspects of informal English; how to create a consistent informal tone; how to make messages friendly
How to Chase and give Constructive Feedback
How to write a chaser email; how to vary the tone so as not to offend; how to balance the task and relationship in emails
Dealing with Complaints
How to respond to complaints from customers; how to defuse emotional situations; how to lead a customer towards a solution
Using AI
Working with AI to produce emails and texts; how to proof-read and correct what AI produces; How to identify and modify the tone of the text
Practicing key skills step-by-step during writing assignments, you will get feedback on how well you have acquired the writing techniques and language patterns.
- Participants who successfully complete the course receive a certificate, as well as our guidebook to Impactful and Tactful Writing in English.
