Language Competences
We provide English language classes to teach specific language competences that are useful in business contexts. For example:
How to make small talk at the start of an online meeting
Break the ice and help people ease into the conversation
How to empathize with an emotional customer
Build trust and reduce tension
How to write a chaser email tactfully
Remind someone without sounding pushy
How to give a project update
Provide a clear, concise snapshot of progress
How to lead a meeting
Keep the session structured, on time, and engaging
How to give feedback constructively
Help someone improve without demotivating them
These language competences combine language (words, expressions and structures) with communication techniques (strategies to achieve a business goal). Therefore, our courses form a bridge between language classes and soft skills training.
At the start of the course, you can choose which language competences you would like to focus on.
Course Process
- Need Analysis – the first step is to assess your specific needs. We conduct a thorough needs analysis and probe to find out exactly when you need English and what you and your employees want to achieve when communicating in English.
- Building the Course – based on your needs, we design the course components and build a plan to meet your specific communicative goals.
- Agree the format – On-site or online? We agree the format and schedule in line with your preferences.
- Delivery - we deliver the courses and track satisfaction to make sure that the students are benefitting.
- Reporting – we keep you updated on the progress of the course and share data in the format that is easiest for you.